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How long does it take for points to be refunded to my account after canceling an order or item(s)?
When you cancel an order, the points used for said order will be returned to your account within 25 hours after the cancelation.
When you partially cancel item(s) in an order, the points used for the item(s) will be returned to your account within 25 hours after the order is completed.
If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.