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Will cashback be deducted for canceled orders or returns?
1) Cashback is settled after the orders are completed. Therefore, canceling an order or returning part of the products before the order is completed will result in the corresponding order and product commissions being removed
2) Once the order is completed, cashback will be settled. Subsequent returns due to product quality issues will not result in deductions from the KOC’s cashback
If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.