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How do I contact Merchant through APP?
If you have any questions and need to consult the merchant, you can contact the merchant through APP Instant Messaging (IM), below are procedures to do so.
1) Current Order
Step 1
In the main interface of the APP , click “Account” and followed by “Live Order“
Step 2
Click “Live Chat” on your current order
Step 3
You can start communicating with the merchant while also being able to attach screenshot(s) if you need to
2) No Order
Step 1
Find a Merchant or Search by Merchant Name
Step 2
When viewing a specific merchant, you can find the message icon at the top-right of interface, click on the message icon
Step 3
You can start communicating with the merchant while also being able to attach screenshot(s) if you need to
If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.