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How do I request for a refund or return?
If you want to request a refund or return for your order, please follow the steps below:
Step 1
In the main interface of the APP, click on “Account”
Step 2
Click on “PAST ORDERS” and search for the order that needs to refund
Step 3
Review the order and click “Refund“
Step 4
Click on the item to refund and click “Next“
Step 5
Select the reason, enter a description, upload the image and the percentage of the refund, then click “Submit“
Step 6
Your request is now submitted and pending to be proceed
Note: You can also apply for a refund by clicking Yesy.
If you need further assistance, please feel free to submit your request to Customer Care Team through our Help Center and we will contact you as soon as possible.